61 lines
2.0 KiB
Markdown
61 lines
2.0 KiB
Markdown
# Business Goal #1 Efficiency and Margin Expansion Through AI-Accelerated Automation
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## Description
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### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations
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## Success Metrics
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### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement
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### - ≥25% of repeatable delivery tasks automated
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<br><br><br>
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# Business Goal #2 Predictable, High-Quality Customer Outcomes Through Automated Delivery
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## Description
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### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models
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## Success Metrics
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### - Time-to-value reduced by ≥20-30% for key engagement types
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### - NPS improved year-on-year (aligned to target)
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<br><br><br>
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# Development Goal #1 Build an AI-Accelerated Automation Capability
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## Description
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### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations
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## Success Metrics
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### - ≥3 high-impact delivery automations in active, repeated use
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### - ≥80% of PSO team actively using automation in delivery
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### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples
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### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples
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<br><br><br>
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# Development Goal #2 Build a System-Oriented, High-Performance Delivery Team (Private Goal)
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## Description
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### Shift the PSO team from individual execution to system ownership—building, improving, and operating automated delivery models
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## Success Metrics
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### - Employee engagement maintained or improved
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### - ≥50% of team contributing to automation or system improvements
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### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples
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