2026 Goals

2026 Goals.md

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+# Business Goal #1 Efficiency and Margin Expansion Through AI-Accelerated Automation
+
+## Description:
+### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations.
+
+## Success Metrics:
+#### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement
+#### - ≥25% of repeatable delivery tasks automated
+
+
+<br><br><br>
+# Business Goal #2 Predictable, High-Quality Customer Outcomes Through Automated Delivery
+
+## Description:
+### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models.
+
+## Success Metrics:
+#### - Time-to-value reduced by ≥20-30% for key engagement types
+#### - NPS improved year-on-year (aligned to target)
+
+
+<br><br><br>
+# Development Goal #1 Build an AI-Accelerated Automation Capability
+
+## Description:
+### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations.
+
+## Success Metrics:
+#### - ≥3 high-impact delivery automations in active, repeated use
+#### - ≥80% of PSO team actively using automation in delivery
+#### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples
+#### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples
+
+<br><br><br>
+# Development Goal #2 Build a System-Oriented, High-Performance Delivery Team (Private Goal)
+
+## Description:
+### Shift the PSO team from individual execution to system ownership—building, improving, and operating automated delivery models.
+
+## Success Metrics:
+#### - Employee engagement maintained or improved
+#### - ≥50% of team contributing to automation or system improvements
+#### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples