From 6c31d6e356c1779e950456a6f0e96fcd60d13831 Mon Sep 17 00:00:00 2001 From: Conan Scott Date: Tue, 21 Apr 2026 12:03:20 +1000 Subject: [PATCH] formatting --- 2026 Goals.md | 63 ++++++++++++++++++++++++++++++++------------------- 1 file changed, 40 insertions(+), 23 deletions(-) diff --git a/2026 Goals.md b/2026 Goals.md index 38d1096..59c1f29 100644 --- a/2026 Goals.md +++ b/2026 Goals.md @@ -1,43 +1,60 @@ # Business Goal #1 Efficiency and Margin Expansion Through AI-Accelerated Automation -## Description: -### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations. +## Description -## Success Metrics: -#### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement -#### - ≥25% of repeatable delivery tasks automated +### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations +## Success Metrics + + +### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement + +### - ≥25% of repeatable delivery tasks automated


+ # Business Goal #2 Predictable, High-Quality Customer Outcomes Through Automated Delivery -## Description: -### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models. +## Description -## Success Metrics: -#### - Time-to-value reduced by ≥20-30% for key engagement types -#### - NPS improved year-on-year (aligned to target) +### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models +## Success Metrics + +### - Time-to-value reduced by ≥20-30% for key engagement types + +### - NPS improved year-on-year (aligned to target)


+ # Development Goal #1 Build an AI-Accelerated Automation Capability -## Description: -### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations. +## Description -## Success Metrics: -#### - ≥3 high-impact delivery automations in active, repeated use -#### - ≥80% of PSO team actively using automation in delivery -#### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples -#### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples +### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations + +## Success Metrics + +### - ≥3 high-impact delivery automations in active, repeated use + +### - ≥80% of PSO team actively using automation in delivery + +### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples + +### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples


+ # Development Goal #2 Build a System-Oriented, High-Performance Delivery Team (Private Goal) -## Description: -### Shift the PSO team from individual execution to system ownership—building, improving, and operating automated delivery models. +## Description -## Success Metrics: -#### - Employee engagement maintained or improved -#### - ≥50% of team contributing to automation or system improvements -#### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples +### Shift the PSO team from individual execution to system ownership—building, improving, and operating automated delivery models + +## Success Metrics + +### - Employee engagement maintained or improved + +### - ≥50% of team contributing to automation or system improvements + +### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples