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# Business Goal #1 Efficiency and Margin Expansion Through AI-Accelerated Automation
-## Description:
-### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations.
+## Description
-## Success Metrics:
-#### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement
-#### - ≥25% of repeatable delivery tasks automated
+### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations
+## Success Metrics
+
+
+### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement
+
+### - ≥25% of repeatable delivery tasks automated
+
# Business Goal #2 Predictable, High-Quality Customer Outcomes Through Automated Delivery
-## Description:
-### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models.
+## Description
-## Success Metrics:
-#### - Time-to-value reduced by ≥20-30% for key engagement types
-#### - NPS improved year-on-year (aligned to target)
+### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models
+## Success Metrics
+
+### - Time-to-value reduced by ≥20-30% for key engagement types
+
+### - NPS improved year-on-year (aligned to target)
+
# Development Goal #1 Build an AI-Accelerated Automation Capability
-## Description:
-### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations.
+## Description
-## Success Metrics:
-#### - ≥3 high-impact delivery automations in active, repeated use
-#### - ≥80% of PSO team actively using automation in delivery
-#### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples
-#### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples
+### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations
+
+## Success Metrics
+
+### - ≥3 high-impact delivery automations in active, repeated use
+
+### - ≥80% of PSO team actively using automation in delivery
+
+### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples
+
+### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples
+
# Development Goal #2 Build a System-Oriented, High-Performance Delivery Team (Private Goal)
-## Description:
-### Shift the PSO team from individual execution to system ownership—building, improving, and operating automated delivery models.
+## Description
-## Success Metrics:
-#### - Employee engagement maintained or improved
-#### - ≥50% of team contributing to automation or system improvements
-#### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples
+### Shift the PSO team from individual execution to system ownership—building, improving, and operating automated delivery models
+
+## Success Metrics
+
+### - Employee engagement maintained or improved
+
+### - ≥50% of team contributing to automation or system improvements
+
+### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples