diff --git a/2026 Goals.md b/2026 Goals.md index 881ce3e..7ac4c84 100644 --- a/2026 Goals.md +++ b/2026 Goals.md @@ -1,59 +1,41 @@ -# Business Goal #1 Efficiency and Margin Expansion Through AI-Accelerated Automation +# Business Goal #1 — Establish an AI-Accelerated Automation Delivery Capability +## Description: +Build a repeatable PSO delivery capability where automation is the default approach for recurring delivery tasks, and AI is systematically used to accelerate the creation, maintenance, and improvement of those automations. +## Success Metrics: +- At least 5 high-impact delivery automations in active, repeated use +- At least 80% of the PSO team actively using automation in delivery work +- At least 25% of repeatable delivery tasks automated +- Measurable reduction in SME intervention for standard delivery tasks, with 3+ examples where work previously requiring senior input can be completed through automation, templates, or guided process -## Description +

-### Improve margin by reducing effort per engagement through automation of repeatable delivery tasks, with AI used to accelerate creation, optimisation, and execution of those automations +# Business Goal #2 — Improve Delivery Margin Through Automation +## Description: +Improve delivery margin by reducing manual effort per engagement through targeted automation of repeatable tasks, with AI used to accelerate automation design, generation, optimisation, and maintenance. +## Success Metrics: +- Reduce average effort per selected engagement type by 20–30% +- Track margin improvement or effort reduction against baseline for selected engagement types +- Reduce rework or defect-related effort to ≤10% of total delivery effort for targeted workflows +- Demonstrate at least 3 delivery workflows where automation materially reduces consultant time -## Success Metrics +

-### - Reduction in average effort (hours) per engagement type ≥25-30% with accompanying margin metric measurement +# Business Goal #3 — Increase Predictability and Quality of Customer Outcomes +## Description: +Improve customer outcomes, delivery consistency, and revenue predictability by standardising and automating key delivery models, reducing reliance on individual heroics and improving time-to-value. +## Success Metrics: +- Reduce time-to-value by 20–30% for selected engagement types +- Improve or maintain NPS year-on-year, aligned to regional/company target +- Reduce delivery variance across similar engagements by 20%+ +- Establish reusable automated delivery models for priority engagement types, with evidence of repeated use -### - ≥25% of repeatable delivery tasks automated +

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- -# Business Goal #2 Predictable, High-Quality Customer Outcomes Through Automated Delivery - -## Description - -### Enhance customer outcomes and revenue predictability by accelerating time-to-value and increasing consistency through standardised, automated delivery models - -## Success Metrics - -### - Time-to-value reduced by ≥20-30% for key engagement types - -### - NPS improved year-on-year (aligned to target) - -


- -# Development Goal #1 Build an AI-Accelerated Automation Capability - -## Description - -### Establish a delivery capability where automation is the default for repeatable tasks, and AI is systematically used to create, maintain, and optimise those automations - -## Success Metrics - -### - ≥3 high-impact delivery automations in active, repeated use - -### - ≥80% of PSO team actively using automation in delivery - -### - Observed reduction in manual effort in targeted workflows with ≥3 notable examples - -### - Observed reduction in SME intervention required for standard delivery tasks with ≥ notable examples - -


- -# Development Goal #2 Build a System-Oriented, High-Performance Delivery Team - -## Description - -### Shift the PSO team from individual execution to system ownership-building, improving, and operating automated delivery models - -## Success Metrics - -### - Employee engagement maintained or improved - -### - ≥50% of team contributing to automation or system improvements - -### - Reduction in delivery variance attributable to individual dependency with ≥3 notable examples +# Development Goal #1 — Build a System-Oriented, High-Performance Delivery Team +## Description: +Shift the PSO team from individual execution toward system ownership: designing, improving, and operating automated delivery models that increase scalability, consistency, and resilience across the team. +## Success Metrics: +- Employee engagement maintained or improved +- At least 50% of the team contributing to automation, reusable assets, or delivery system improvements +- At least 3 examples where delivery dependency on a specific individual is reduced through automation, documentation, templates, or guided execution +- Team adopts a regular improvement rhythm for reviewing automation opportunities, usage, and effectiveness